KOHL'S JUST DOESN'T LEARN

3TV News’ “3 On Your Side” in Arizona reports that the couple had decided to pay off their $1,500 Kohl’s credit card earlier this year, but got their wires crossed on exactly who would make the payment.

As a result, the husband went to the store to pay the bill in cash, while his wife had made a payment online.

“So, there were two payments that came in at the same time,” the man tells 3TV.

Instead of canceling one of the payments, the couple says Kohl’s placed a $1,500 credit on their account.

Unsatisfied with the option, the couple contacted Kohl’s several times. Each time, the retailer refused to return the funds. In one instance, the man says a rep for the retailer told him to simply spend the credit to shop. The couple passed on the suggestion and contacted 3 On Your Side for assistance.

After 3 On Your Side contacted the retailer’s corporate office, the couple says they received an apology and were informed that a $1,500 check was on the way. However, Kohl’s never provided an expiation why the refund wasn’t granted sooner.

“I’m really in disbelief. The customer service was horrible. I should have been taken care of a long time ago,” the man says.

What the TV news story on this situation doesn’t explain is that this couple should never have had to jump through all these hoops. Both the Kohl’s credit card agreement and federal law require card issuers to refund credit balances at the cardholder’s request.

Under Regulation Z (Section 1026.11), any time there is a credit balance in excess of $1 on an account, the creditor must credit the balance to the customer’s account. That’s what Kohl’s did.

However, if a customer requests a refund of any part of the credit balance, the company has to provide that refund within seven business days from receipt of a written request from the consumers.

While the couple does not specify if they sent a written request for the refund, they should have been told of this option by Kohl’s support staff.

Additionally, the terms and conditions [PDF] for a Kohl’s credit card explicitly state that cardholders can ask for a refund, but makes no mention of requiring a written request.

Item 18 in that agreement, titled “Credit Balances,” states “You may request a refund of any credit balance at any time. Otherwise, we will apply it to any new charges on your Account or provide the refund to you as required by law.”

Finally, under Regulation Z, if a customer does not request a refund — perhaps they don’t know there is a credit balance — the creditor must make a good faith effort to refund by cash, check, or money order, or credit deposit to an account of the customer any credit balance that has remained in the account for six months. So unless this couple had used up that $1,500 credit in the course of six months, Kohl’s would have had to give them a refund at some point.

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12/8/16

LA prosecutors sue giant retailers for deceptive pricing

Getty/AFP/File / SPENCER PLATTUS retail giant JC Penney is among the stores facing lawsuits from Los Angeles over "false-reference pricing," or advertising an item on sale, down from an original price, even if the item was never actually on sale for that price

Los Angeles prosecutors on Thursday announced they had filed lawsuits against retail giants JC Penney, Sears, Kohl's and Macy's for misleading shoppers into believing thousands of products were on sale at deep discounts.

The suits allege the retailers illegally engaged in the business practice known as "false-reference pricing" to make customers believe they are "getting a good deal."

For example an item can be advertised as being on sale for 50 percent of the original price, even though the retailer never sold it at that original price.

"Customers have the right to be told the truth about the prices they're paying -- and to know if a bargain is really a bargain," said Los Angeles City Attorney Mike Feuer in a statement.

"My office will fight to hold retailers responsible for their practices and to ensure consumers can make informed choices when spending their hard-earned money."

Sears and JC Penney representatives declined comment on the litigation. Kohl's and Macy's did not reply to a request for comment.

The lawsuits said that the alleged false advertising schemes used by the four companies were part of their overall marketing and business strategies to boost earnings.

Under California law, retailers are banned from advertising a higher original price for an item unless the product was actually sold at that price within three months of the advertisement.

Stores can also tout a higher original price if an ad "clearly, exactly and conspicuously" mentions the date of said price.

The lawsuits list many of the items offered at phantom discounts including purses, maternity clothes, jewelry and household items.

In April, for example, Sears started selling a Kenmore washing machine with a "regular" price of $1,179.99 and a "sale" price of $999.99, even though the appliance was never on sale at the higher price.

In May, Macy's for its part offered a sterling-silver necklace for $30, down from the "original" price of $120. However the necklace was never on sale for $120.

The lawsuits seek injunctions to prohibit such advertising and civil penalties of up $2,500 for each violation.

JC Penney and Kohl's were previously hit with similar lawsuits in California that accused them of fake markdowns on retail items to trick customers into believing they were getting big discounts.

JC Penney in 2015 settled a class-action suit by agreeing to pay $50 million. The funds were distributed to affected California customers in the form of cash or store credit.

Kohl's earlier this year agreed to a $6.15 million settlement in a similar case.

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Here are the first 2 pages - you can see the entire 17 pages of the suit at: 

 http://freepdfhosting.com/6590905c62.pdf

Before going into how bad Kohl's is I found this online FYI, if it isn't of interest then just scroll down to the rest of the blog info-

Woman Sues Kohl’s After Receiving Thousands Of Robocalls

 Intended For Ex-Boyfriend

By Ashlee Kieler January 22, 2016

Receive just one phone call meant for someone else and you might chalk it up to a simple misunderstanding. But getting thousands of prerecorded calls for your ex-boyfriend over a more than two-year period and the situation becomes annoying, aggravating, and — according to one Pennsylvania woman —  grounds for a lawsuit. 

In a complaint [PDF], filed this week in federal court, the woman accuses Kohl’s of violating the Telephone Consumer Protection Act by persistently placing robocalls to her cellphone, despite repeated explanations that she was not the intended recipient and requests to place her on the company’s do not call list.

According to the lawsuit, beginning in Nov. 2013 and continuing until Dec. 2015, Kohl’s placed phone calls to the woman’s number on a repetitive and continuous basis.

The calls, intended for the woman’s ex-boyfriend, originated from an automatic telephone dialing system and contained prerecorded messages.

When the woman answered the calls — which were sometimes received at a rate of two to three times a day — she was given two options: press one if she was the intended caller, or press two if she was not.

Despite repeatedly choosing the second option, the woman says she continued to receive calls from the Wisconsin-based retailer.

In November 2014 and January 2015, the woman says she spoke with actual Kohl’s representatives explaining that they had the wrong number, and asking them to please stop calling and place her information on the do not call list.

While the rep contacted in January 2015, acknowledged the mistake and said the woman would be placed on the do not call list, she continued to receive calls intended for her ex-boyfriend.

By filing the lawsuit, the woman seeks statutory damages of $500 per telephone call in violation of TCPA. However, the suit notes that it is possible the woman could receive up to $1,500 per call if a jury determines Kohl’s willfully or knowingly violated TCPA.

Consumerist’s request for comment from Kohl’s was not immediately returned, we’ll update this post when we hear back.

If you’re receiving unwanted robocalls on your phone, you should file a complaint with the Federal Trade Commission so that they can track and potentially put a stop to these calls.

There are also a number of ways to reduce the annoyance of robocalls. Last year, Consumer Reports readers tested various devices and services intended to prevent robocalls from getting through.

And more than 500,000 people have signed the End Robocalls petition from our colleagues at Consumers Union, calling on the country’s phone companies to finally provide customers with free and easy-to-use call-blocking options.

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RETAIL STORE CLOSINGS

Kohl's Is Closing Stores

• by 
 
• Phil Wahba

• @philwahba

FEBRUARY 25, 2016, 7:55 AM EST

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Photograph by David Paul Morris — Bloomberg via Getty Images

It’s paring down its 1,160-store fleet.

Kohl’s  will close 18 stores in 2016 in anticipation of another year of meager sales gains. The number may not sound huge, but it’s the first time the retailer has had a store-closing campaign.

Earlier this month, Kohl’s reported comparable sales rose a modest 0.4% during the holiday season. Now the department store expects comparable sales, which exclude recently closed or opened stores, to range from unchanged to rising 1% for most in 2016. Total sales may even fall, Kohl’s warned investors on Thursday. So now the retailer has decided to pare some of its 1,160-store fleet.  Kohl’s has not yet said where the closings will occur.

“While the decision to close stores is a difficult one, we evaluated all of the elements that contribute to making a store successful, and we were thoughtful and strategic in our approach. We are committed to leveraging our resources on our more productive assets,” Kohl’s CEO Kevin Mansell said in an interview.

While the planned closings represent not even 1% of square footage, they represent a shift in Kohl’s strategy toward smaller stores and outlets. As first reported by Fortune in October, Kohl’s will open seven smaller stores of 35,000 square feet each, or just under half the size of a regular Kohl’s store, in 2016. The retailer will also expand its new chain of outlets called Off-Aisle, adding two locations to the pilot stores. What’s more, Kohl’s will open 12 Fila outlet stores to showcase that sportswear brand.

The shift comes as Kohl’s turnaround plan, launched in 2014 and called the “Greatness Agenda,” has helped it avoid sales declines that have hurt Macy’s , but they still have yet to significantly boost sales. The chain has reported five straight quarters of comparable sales growth, but the pace of gains has been modest.

ALWAYS  ON  SALE

Kohl’s Math Means Percentages Don’t Make Any Sense

By Laura Northrup January 4, 2016

In retail, Target Math is when one of two things happen: an item on sale isn’t actually marked down (sometimes it becomes more expensive) or an item becomes more expensive when you buy it in greater quantities. Maybe we need to start tracking a new variant called Kohl’s Math, where percentage-off signs don’t actually reflect the “sale” price that they’re supposed to.

Kohl’s, after all, is a store where merchandise is perpetually on sale, and percentages are essential to its business model. A few years ago, a reader wrote in, horrified at a sign informing customers that a sale taking 65% off, then 25% off, since this did not mean that the merchandise was now 85% off.

Reader Matt noticed this sign at Kohl’s, which advertises 50% off a shirt that originally cost $44, making it $19.99. No, that’s not how percentages work unless you’re rounding down to the closest $10, which isn’t a thing that any retailer does.

Shoppers have accused Kohl’s of posting prices that don’t reflect reality in other, less consumer-friendly ways: customers in California sued the retailer, accusing it of posting “original prices” that no one had ever paid on their merchandise, giving customers a false impression of how much money they saved. Wouldn’t saving 54.5% be better than saving 50%?

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From:  http://consumerist.com/2016/01/04/kohls-math-means-percentages-dont-make-any-sense/

8/6/15

Are Kohl's and T.J. Maxx Being Honest About Pricing?

Rick Aristotle Munarriz

Aug 4th 2015 5:00AM

Alamy

Consumers flock to Kohl's (KSS) and TJX's (TJX) T.J. Maxx, expecting deep markdowns on apparel and other department store staples. 

They may not be getting the bargains that they think they're getting.

Both retailers are being sued in different lawsuits, alleging that the discounts being promoted on price tags are deceptive. Anyone shopping at Kohl's or T.J. Maxx knows the drill. Items appear to be on sale, referring to higher original or "compare at" prices. It helps justify or validate the purchase, and the argument here is that publishing these higher prices works on the psychology of the shopper. A fashionable $30 spring dress may seem like a good deal, but when the price tag claims that it's selling elsewhere for $50, it may seem outright irresistible at a 40 percent discount.

It's not right, and now legal fisticuffs are flying.

Mad Maxx 

The first federal class action lawsuit was filed on July 17 in California. A pair of shoppers filed the suit, claiming that placing dubious "compare at" prices constitutes deceptive advertising. The lawsuit is specifically trying to compensate shoppers from California who have made purchases at T.J. Maxx over the past four years, but if it sticks, you know that more will follow.

Timing Your Spending

T.J. Maxx explains on its website that the "compare at" price promoted on its price tag is based on its "buying staff's estimate of the regular, retail price at which a comparable item in finer catalogs, specialty or department stores may have been sold."

It then goes on to clarify that it buys products from thousands of vendors, so the actual item being sold may not be offered by other retailers at the "compare at" price that it's broadcasting. It then encourages customers to do their own comparison shopping as another way to see the "great value" that it's offering.

However, if customers are buying a pair of cargo shorts for $22 on the premise of a "compare at" price of $33 when there's no one really selling the same item at $33, is the 33 percent discount real?

Lumps of Kohl's 

Four days after the class action lawsuit was filed against T.J. Maxx, a somewhat similar claim was made against Kohl's. Two different California shoppers kicked off the fireworks at the popular department store chain, voicing concerns that it, too, is inflating the value of its bargains.

This is a particularly thorny issue at Kohl's. The allegations claim that price tags offering higher "original" or "regular" prices on its own brands -- including Croft & Barrow and Apt. 9 -- are disingenuous if they were never offered at those higher prices. They are in-house brands, so it's not as if they are being sold elsewhere.

It's easy to shake our heads when folks initiate class action lawsuits, but there is some meat to these allegations. We'll see how it plays out, and ultimately T.J. Maxx and Kohl's may have to change their labeling practices. A good deal is still a good deal, and hopefully consumers will see it that way without having to be swayed by potentially dubious "original" or "compare at" pricing.

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7/23/15

Lawsuit Accuses Kohl’s Of Advertising ‘False’ Original Prices

By Laura Northrup July 23, 2015

(Daniel Oines)

Is it fair to consumers when a retailer sells their own private-label products at a “discount” from the prices that they set in the first place? Two Kohl’s shoppers in California say that it isn’t, and they’ve filed a federal class action suit alleging that discount department store Kohl’s does exactly that.

If this sounds familiar, yes, it’s very similar to a lawsuit filed against TJ Maxx that we shared yesterday, where the closeout retailer is accused of making up the prices on “Compare at” tags on its merchandise.

The two lead plaintiffs claim that the real problem is with the store’s own brands, which include Sonoma, Apt. 9, Croft & Barrow, Daisy Fuentes, Elle, Mudd, Jennifer Lopez, and Simply Vera. Since Kohl’s owns these brands, the “original price” that they set on any item is arbitrary.

Yet shoppers love discount games, so all a retailer has to do is start us out with the idea that an item is “worth” more than they want to charge for it. If they want to sell a dress for about $24, they could mark the “original” price as $40 with a 40% discount. Easy!

The lead plaintiffs say that’s exactly what is happening every day at Kohl’s. (PDF download) “As a result,” their lawyers write in their initial complaint, “Plaintiffs and members of the proposed Class… received items of lesser value and quality than they expected and Kohl’s unlawfully, inequitable, and otherwise improperly was thereby unjustly enriched and benefited.” In other words, that $24 dress was never worth $40 to anyone.

It’s one thing when an off-price retailer sells clothes from other brands that you could theoretically find in a department store, even if the items bearing fancy brand names that you find in stores like TJ Maxx and Marshalls or in brand outlets are actually produced specifically for the off-price or outlet market.

While Kohl’s does business in the same way nationwide, this class action only applies to California, alleging violations of that state’s false advertising, and unfair competition laws.

The plaintiffs ask that Kohl’s stop tagging items with what they call “false, untrue, and misleading ‘regular’ or ‘original’ prices,” as well as restitution for items that they have bought based on those “false” original prices.

Read the entire 21 page suit at:  
https://consumermediallc.files.wordpress.com/2015/07/3-15-cv-01624-jah-wvg.pdf

Here are 2 pages to get you interested!

Original Complaint [PDF]

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  6/29/15

SHOPPING

KOHL'S SETTLES CASE WITH SANTA CRUZ CO., OTHER AGENCIES OVER ALLEGED OVERCHARGES

In this Aug. 8, 2011 photo, shoppers enter and exit the Kohl's store in San Rafael, Calif. (AP Photo/Eric Risberg)

Bay City News

Sunday, June 28, 2015 01:47PM

SANTA CRUZ, Calif. --

Kohl's Corporation has agreed to pay $958,686.27 to Santa Cruz County and other agencies to settle a complaint alleging the department store charged customers more than the advertised price for some items, the Santa Cruz County District Attorney's Office announced Friday.

Santa Cruz officials sued along with Fresno, Riverside and Shasta counties in a complaint alleging that customers were charged more than prices advertised on store shelves and signs, and that advertisements did not adequately disclose information about the "Kohl's Cash" program.

VIDEO: Consumer group says Kohl's, Sears mislead customers

The case arose from scanner and price inspections by county weights and measures officials.

Kohl's cooperated with investigators and prosecutors and has changed its policies and procedures to make pricing more accurate, officials said.

Kohl's settled the case without admitting wrongdoing.

Consumers in Santa Cruz County who believe they have been overcharged can contact the Santa Cruz County District Attorney's Office at (831) 454-2601 or the Santa Cruz County Department of Weights and Measures at (831) 454-2383.

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12/23/14

On Sat. Dec. 20, 2014 I did some online research on a Keurig K45 Elite Coffee Brewer which I found was carried by most retail stores and showed a normal retail price of $149.99.

Like most advertised prices, no store carried it at that, but at discounted prices of $119.99 plus various other discounts which varied by store.  (Note:  The Keurig.com site lists it at $119 w/free shipping, the $149 price is just BS)

Macy's had 15% off, Kohl's 20% off etc.

Since I wanted to look at the item before buying one I went to the Acworth Kohl's store on Cobb Parkway at 9 p.m. and noted that they had about 50-60 of them on the floor, but no sign of any discount other than the advertised $119.99 price.

I took my internet print out to customer non-service and inquired about the price.

I was told that I could open a Kohl's charge and get 30% off or I could go home and order it online for delivery to the store then come back and pick it up and get the 20% off.

Keep in mind that I am standing right there wanting to make a purchase and the morons are telling me that to get the advertised 20% off I would have to go home, order it online then come back to pick it up and they had probably 60 of them in piles 20 feet away.

Of course I had the option of paying the $119.99 sucker price which I was not about to do.

So you wonder just how stupid you have to be to work in a Kohl's and turn away customers who want to buy your merchandise.

Why they want to give you the run around is unknown, maybe they have sold all they wanted that day and thought that they could just give moronic answers to people and see if they could get them to buy it at the non-discounted price.

Didn't work with me.  I won't buy ANYTHING at ANY Kohl's store, not a Keurig coffee maker or anything else.

I have also decided NOT to buy one at any store as the damn thing is just to expensive for making one cup of over priced coffee.


This site and several others are a work in progress* and I will provide information on how stupid this chain is based on my 12/20/14 attempt to shop at their Acworth, Georgia store, plus, you can see 44 consumer complaints about Kohl's at The Rip Off Report site:  http://www.ripoffreport.com/reports/specific_search/kohl's and also with a slightly different spelling at:
http://www.ripoffreport.com/reports/specific_search/kohls


* 
http://kohlssucks.blogspot.com/
http://kohlsdepartmentstores.blogspot.com/
http://screwkohls.blogspot.com/


Want to complain to Kohls corporate via email?
cscc.escalated@kohls.com, and ryan.ratajewski@kohls.com

Want to contact the company?
Try these numbers:

Corporate: 262-703-7000, (866) 887-8884
Customer Service: (855) 564-5705,
Kohl's Charge: (800) 564-5740, 
Human Resources: (262) 703-7000
Investor Relations: (262) 703-1440
Media Relations: (262) 703-1335

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If you want to see how unpopular Kohl's is on Facebook?  
Here are a few sites you can pull up:

https://www.facebook.com/pages/Kohls-Sucks/296261373873
https://www.facebook.com/groups/226971847424835/
https://www.facebook.com/groups/89169894459/

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PHONEY SALES AT KOHL'S!

ConsumerWatch: Investigation Finds Kohl’s Sale Prices Aren’t Always A Deal

February 22, 2012 5:52 PM

The exterior of a Kohl’s department store. (Douglas McFadd/Getty Images)

Related Tags:

 CBS, ConsumerWatch, Discount, Hidden Camera, Investigation, Julie Watts, Koh'ls, Sale Price,Sticker, Store

You've Earned Points for Reading!

SACRAMENTO (CBS) – Frequent sales and huge discounts are strategies that have kept many Kohl’s shoppers coming back time and again –  but are Kohl’s sale prices always as good as they seem?

A CBS hidden-camera investigation conducted between November 2011 and January 2012 found items marked up as much as $100 from earlier prices, and then put on sale.

Pattie Woody recently came home thinking she got 50 percent off a $209.99 sheet set from Kohl’s.

“It really surprised me,” she said.But inside the packaging, she found another price tag — this one listed at $169.99 — $40 cheaper than the outside sticker.

She still believed she had gotten a good deal, but peeling back three layers of price stickers, she found her sheet set had been marked up three times, she said.

“You always expect to see the price tag stuck on top of another one is the cheaper price,” said Woody. “Actually, it was more expensive.”

CBS hidden cameras went inside several Kohl’s stores, checking the printed price tags of some items currently on sale.

A CBS producer found clothes, luggage, kitchen, bath and bedding products — 15 items in all — marked up.  Some of the items were as much as $100 more expensive.

Other items have different price tags on different areas of the product.

One twin sheet set was listed at 50 percent off the original price of $89.99. But inside the plastic zipper, the earlier price tag shows $49.99, indicating the current sale is only $5 savings from the original tag.

A 10″ skillet was listed on sale for $34.99, with a regular price of $39.99, but underneath that sticker, the earlier price tag was marked $29.99 — meaning Kohl’s current price on sale is $5 more than the originally marked price.

Consumer attorney Stuart Talley thinks if Kohl’s is marking up prices to mark them down. If so, thecompany is breaking California State law, which bans companies from “making false or misleading statements” about the “amounts of price reductions.”

“That’s illegal in California,” Talley said. “You just can’t do it.”

When CBS reached out to Kohl’s, the company denied any wrongdoing, saying, “Kohl’s does not raise “off-sale” prices on a short-term basis just for purposes of a future sales event.”

“As is common in the retail industry, from time to time, product prices are increased due to production and raw material cost increases,” the statement said. “When these types of price increases are implemented, our stores are instructed to re-ticket all items currently in our inventory to match the prices on the tags for all in-coming merchandise.”

Read Kohl’s full statements to CBS (PDF).

Kohl’s claimed the price of Woody’s sheets went up because of the rising cost of cotton, and admitted the prices on the 15 items a CBS producer found marked up were raised in the late summer or early fall — well before the current sale.

(Copyright 2012 by CBS San Francisco. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed.)

Story at:  http://sanfrancisco.cbslocal.com/2012/02/22/consumerwatch-investigation-finds-kohls-sale-prices-arent-always-a-deal/

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COMMENTS for this CBS article are:

Sarah Reed • 

Kohl's is a joke. It is beyond me how anybody with half a brain shops there. There is a Kohl's next to my daughter's dance studio so sometimes I'll walk around to kill time and amuse myself by looking at the utterly ridiculous "original" prices. For example, they'll have a package of socks listed at "original" price $25, but "on sale" today for %75 percent off, which really results in a regular price of $6.25, hence no discount at all. Kohl's is such a rip-off.

Jman • 

Yawn. Nothing illegal about raising and lowering prices. As consumers, we may not like it, but what store doesn't do this? The reporter infers Kohls is breaking the law but completely fails to describe how. It's only illegal if the price was never at the highest point claimed.

  RiverWalk  Jman • 

  The author referenced a consumer attorney Talley who said      that "if Kohl’s is marking up prices to mark them down. . .the company is breaking California State law, which bans companies from “making false or misleading statements” about the “amounts of price reductions.” The facts of the story lead one to believe that Kohl's was doing just that.

NN • 

I stopped shopping there about year ago. Their customer service reps were horrible against me. The assistant manager accused me of reusing the $10 off coupon. I told her that i had not and asked her to verify with the return clerk. She refused to do so and called security on me. Then, another manager cursed at me a few month later when I told him that his store gave me 3 different answer for the same question. I called and complaint to the store manager and the corp. office but they did not care even with a promise to call me back.

victoria • 

I stopped shopping at Kohls five years ago when I noticed their tactics. Everything in the store is marked up by at least 50%. They advertise price reductions but I can always find the same products elsewhere substantially less. Kohls has been doing this for years! Wake up California consumers.

Mollie • 

To me it's been obvious for awhile that Kohl's lures its shoppers in with fake "sales". I mean everything is always on "sale" and they hand out those Kohl's Cash things hand over fist. And the quality of their products isn't that great. 

Occasionally I'll stop in since there is one of the stores in my local mall and I always laugh at the "original price" of things. They're exactly like Mervyn's in my book, poor quality items with designer or celebrity names on them and a ridiculous starting price tag so that they can only sell items once it's been marked on some "amazing" sale price.

Terry Butler • 

Kohls has been retagging there jewelry items as well with higher prices with a cheaper sticker under the new higher price sticker. It happened to me a year ago Christmas, I spoke with the manager and he said the same thing Kohls is stating today. I have not shopped at Kohls since. I think it is wrong and believe they are cheating the consumers.

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The Better Business Bureau site

have 1807 complaints closed with BBB in last 3 years  

(742 closed in last 12 months)

Complaint Type  -  Total Closed Complaints

Advertising/Sales Issues 210

Billing/Collection Issues 577

Delivery Issues 238

Guarantee/Warranty Issues 14

Problems with Product/Service 768

Total BBB Complaints 1807

The Better Business Bureau rates this firm as A+ which is of course total crap.

  

The BBB now puts customer reviews online and here from their Customer Reviews Summary are a few samples of what consumers have to say about Kohl's:

179 Customer Reviews on Kohl's Corporation are now online:

Positive Experience (2 reviews)

Neutral Experience (5 reviews)

Negative Experience (172 reviews)

by Lisa Tolintino on 12/4/2014

 Our experience with Kohl's Corporate Office concerning a gift card refund was absolutely awful. It's been two months and Kohl's have failed more than once. How difficult is it to issue a gift card and mail it to the customer? Well, the first time Kohl's mailed the gift card they did not have the apartment number on the envelope, the second time Kohl's send the gift card UPS, but to a completely different state. The employees in the Corporate Office is incompetent and have no interpersonal communication skills. They are rude, over talk you, and don't listen to the customers. I expected more from the Manager when I spoke with her, but she was worst than the employee, and need manager training classes desperately. We missed out on Kohl's Black Friday sale because of their incompetence.

After that, I emailed the President of Kohl's with my complaint, the next day I received a call from their office. The women did not even completely read the email that I sent, by the questions she was asking me. She apologized for the employees failure, but had a lack of concern for the customer. We were very discussed for the way that Kohl's' Corporate Office treated us, and to put salt on the wound they insulted us by a so-call accommodation of a $10.00 gift card, for the 2 months that we have been waiting due to their employees incompetence. What a joke! This experienced has shown us that Kohl's do not care about customer satisfaction.

We will share with our friends and family about this experience and we will NOT patronized Kohl's no longer. Needless to say we will be closing Kohl's credit card immedtiately! We will spend our money where it is appreciated!

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by Jennifer M. on 12/3/2014    

I'm at my wits end! I've had 5 issues with Kohl's over the past year, all shipping related. Wrong orders shipped, wrong sizes, hung up on by CS because there were more important customers waiting, you give them an A+, I give them an F... I refuse to call CS anymore, they make promises that they don't follow through with, and you have no proof because it was on a call.... I have pages of emails, and no solutions, they just skirt the issue and hope you give up! Fed up.... and disgusted with the "eh, there's another fool ready to spend their money right behind you" Mentality!

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by Cami K. on 12/3/2014 

Kohl's falsely advertised a bracelet. They advertised the bracelet as 'sterling silver' with a regular price of $350. Purchased the bracelet for $99 and when I received the bracelet and it clearly says on package and packing slip that it is 'silver plated'. Had to drive to the store just to return it. Customer service was very poor. Will never shop at Kohl's again.

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by Kristy D. on 11/29/2014 

Ordered a trampoline and corresponding ladder from Kohls.com. Ladder arrived, but no trampoline, then I received an email that Kohl's cancelled the order. After an hour on the phone, an associate finally fessed up that they were never in stock. So now I have a ladder for my child for Christmas. They won't replace it with the smaller size which they've now jacked up the price. This is a very shady business, I'm not going back.

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  More Kohl's Info FYI

5/21/15

Kohl’s Will Open An Off-Price Store In New Jersey

By Laura Northrup May 21, 2015

(JeepersMedia)

You may have been under the impression that Kohl’s, a department store where suggested retail prices are largely imaginary because most of the store is at least 30% off, already was a discount store. Even then, they’re about to experiment with an even more discounted store, joining stores like Nordstrom, Saks, and now Macy’s in opening their own downscale outlet store.

The new Kohl’s store will be about 30,000 square feet, located in New Jersey’s Philadelphia suburbs, and will be called Off Aisle by Kohl’s. That’s about half the size of the smallest existing Kohl’s stores. The chain says it will have returned merchandise from regular Kohl’s stores: they haven’t said this, but we suspect that they’ll also carry items that have sat around other stores for too long.

Kohl’s is a retailer that focuses on middle-class customers, and the American middle class is keeping a firm hand on their wallets recently. Off-price stores like TJ Maxx and Ross, however, have been doing great. While this year so far, the west coast ports slowdown that delayed some fashion shipments and send them to the outlet market has been great for low-end retailers of higher-end merchandise.

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Kohl's will test off-priced store for returned merchandise

By Rick Romell of the Journal Sentinel

May 20, 2015

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Kohl's Corp. is dipping its toe in the surging off-price retailer stream, with plans to soon begin testing a new store format offering deep discounts on returned merchandise.

The Menomonee Falls-based operator of more than 1,160 department stores nationwide has leased a 30,000-square-foot space in a suburban strip mall in New Jersey that will open early next month as Off-Aisle by Kohl's.

Filling the shelves will be "like-new" clothing, accessories and home goods returned to Kohl's department stores or Kohls.com. Other unspecified merchandise will be added later.

The company wouldn't talk in detail about its strategy, but the move comes amid strong growth for off-price retailers such as TJX Companies Inc. — operator of TJ Maxx and Marshall's — and Ross Stores Inc., as well as for the off-price wing of upscale Nordstrom Inc.

Retailers such as Kohl's that focus on the American middle class, meanwhile, have fared less well.

"Clearly what we're seeing is that given the haves and have-nots bifurcation of the economy, whether it's the consumer in the middle or a retailer in the middle, it can be a very difficult place to be," said Anne Brouwer, senior partner with Chicago-based retail consultant McMillanDoolittle.

Marquette University marketing professor Syed Akhter said much the same thing.

"There is a lot of economic pressure on the middle class right now," he said, "so they are seeking ways to stretch their dollars."

One way, apparently: Hitting the off-price chains.

The three largest retailers in the segment, TJX, Ross and Burlington Stores Inc., will see 6% to 8% growth over the next five years, compared with 4% for the retail industry as a whole, Moody's Investors Service said in a report last September.

Over roughly the last five years, TJX has opened 410 new TJ Maxx and Marshall's stores in the U.S., while Ross has added 237 to its lineup. Kohl's has added 106 stores over the same period.

The two off-price retailers have seen their stock prices soar since 2010, and annual sales rise by about $3 billion for Ross, and more than $7 billion for TJX. Kohl's sales for the period are up about $600 million.

And it's not just the specialists who are profiting from off-price. At Nordstrom, it's the off-price Rack brand that has been driving growth lately.

Four years ago, the Seattle-based chain with the sterling customer-service reputation had 115 full-line Nordstrom department stores and 89 Racks. Today, the full-line count is up by just three, while the number of Racks has doubled, to 178.

And while the glossy full-line Nordstroms have posted negative same-store sales the last two years, the Racks have been solidly in positive territory on the key retailing measure.

Macy's is jumping into the game too. The Cincinnati-based chain, something of a retailing star the last few years, said just two weeks ago that it will open four pilot off-price stores — they'll be called Macy's Backstage — in metropolitan New York.

"It's a segment of the business that a lot of retailers are taking a hard look at now," Brouwer said.

Beyond the economy-driven growth opportunities, off-price tends to be very profitable, she said.

"Operating expenses are much, much lower," Brouwer said. "Your real estate cost is much much lower. Which means you can be generating a much higher profit per square foot."

Kohl's applied last month for a trademark on the phrase "Off Aisle by Kohl's." The firm wouldn't say, however, whether a successful test of the concept might lead to additional off-price stores elsewhere in the country.

"With any test, we don't like to say what we think we might do with it," Jen Johnson, vice president of corporate communications, said Wednesday. "We just want to test it.... We are at the information-gathering stage at what this location will accomplish, and then we'll make decisions."

Johnson said Kohl's foray into off-price isn't comparable with, say, Nordstrom Rack, and reiterated that Off-Aisle by Kohl's is among many ideas the company tests — albeit a highly visible one.

The new store is on a high-traffic street in Cherry Hill, N.J., outside Philadelphia.

Discounts could run as high as 70% to 90%, Johnson said. All sales will be final, with no returns or exchanges allowed.